Return Policy

We have a 30-day return policy (counted as 30 business days from delivery: Monday–Friday, excluding U.S. holidays). We accept returns for defective and non-defective products, and we accept exchanges.

To be eligible for a return or exchange, your item must be in the same condition that you received it — new or only slightly used — unused for install where required, with tags when applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

Policy summary (matches our Google Merchant Center return policy)

• Countries covered by exception label nra-de-uk-returns: Germany and United Kingdom (United States uses our standard U.S. return policy with the same rules below).
• Returns: Yes — defective and non-defective products
• Exchanges: Yes
• Product condition: New and slightly used
• Return window: 30 days / 30 business days from delivery
• Return method: By mail
• Return shipping: Customer responsibility for customer-initiated returns; NRA Parts pays (prepaid label) when we shipped the wrong item, a defective item, or an item damaged in transit
• Restocking fee: No cost
• Refund processing time: Within 14 days after we approve the return

How to start a return or exchange

Contact us at nraparts1@gmail.com or 516-770-4061 with your order number and reason for return or exchange. Returns must be sent to: 4470 21st Street, Long Island City, NY 11101. If your return is accepted, we will email return instructions and, when we are covering shipping, a prepaid return label to download/print. Items sent back without first requesting a return will not be accepted.

Who pays for return shipping

If we made an error (wrong item shipped, defective item, or damage in transit), NRA Parts covers return shipping and provides a prepaid label at no charge. For other eligible customer-initiated returns or exchanges, return shipping is the customer’s responsibility and may be deducted from the refund unless we provide a prepaid label in writing.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods, custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We accept exchanges. Contact us to start an exchange. In many cases the fastest path is to return the item you have; once the return is accepted, we refund or apply credit and you can purchase the replacement, or we will arrange a direct exchange when stock allows.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 14 days. Your bank or card issuer may take additional time to post the credit. If more than 15 business days have passed since we’ve approved your return, please contact us at 516-770-4061.